Tuesday, February 2, 2010

Abercrombie & Fitch: Less Noise = Greater Efficiency

"You try to think through all of the 'what if’s' as you’re going through the design of a system. As we worked through the process, we relied heavily on our partners, most specifically Oracle.

We partnered with them because they have a true end-to-end retail vision. They continue to prove to us that they are staying in front of what is required in future releases of products."

- Kristen Blum, CIO, Abercrombie & Fitch


Store.org - Kristen Blum was presented with a specific set of goals – and challenges – when she joined Abercrombie & Fitch as CIO in the spring of 2006.

With the brand growing by leaps and bounds, and merchants in need of more precise data to support emerging strategies and long-term growth initiatives, Blum was charged with overhauling the IT systems of the New Albany, Ohio-based specialty retailer. That’s never a simple task, but the fact that A&F was operating on COBOL applications running on mainframes puts the enormity of the challenge in perspective.

Blum chose Oracle as A&F’s primary IT partner, then set her sights on addressing several key objectives: greater speed to market; maintaining and growing industry-leading margins; retiring legacy applications; reducing the labor and maintenance costs linked to existing systems; providing one version of the truth; and preparing the IT foundation for an accelerated international rollout scheduled for 2010 and 2011.

The first outward sign of A&F’s IT transformation became evident with the launch of a new data center in 2007. Since then, the retailer has deployed a virtualized, centralized POS application and – refusing to be deterred by the sputtering economy – spent the better part of 2009 immersed in a two-phase rollout of Oracle’s Retail Merchandising System
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